Call Center Services - Telephone: 1-800-776-4448
MPC Call Center
"An email response service helps facilitate your businesses efforts to respond to customers and raise your level of customer service and customer support."

An Email Response Service Helps Facilitate Great Customer Service

When a customer emails your business for sales or customer service questions, your response needs to be fast and reliable. Customers who e-mail questions and experience long waits and stock replies to questions are more likely to pick up the telephone to contact you. The goal of any email response service is to keep inbound telephone calls to a minimum by offering immediate and knowledgeable responses to customers email requests. If your customer service department is not equipped to manage customer service requests via email, you will experience backlogs in service requests and inevitably unhappy customers.

The solution to this is to outsource your requests to an email response service such as the one we operate as part of our call center service array. Outsourcing this can lower your operating costs as well as streamline your customer service activities. We can organize an email solution that will capture, document, answer requests, and route requests to the proper department while replying to your customers in a quick, efficient manner. We are able to streamline service giving us the ability to manage a high volume of email requests. When it comes to email response management solutions, we have the experience necessary to help you succeed.

With our email response services conducted in our call center, we are able to optimize your incoming email service request stream by providing rapid response to messages in the form of scripted answers and a help desk type of answer bank. No automated system can do what a live person can do as far as answering requests. We are able to attach documents customers request, answer typical questions, and transfer any complicated requests to a member of your own support staff to answer and reply.